The Entrepreneur`s Journey

USER

FEEDBACK

Collecting information back from the users and getting feedback. After making the product and engagement, the company needs to improve it constantly based on dynamic customer preferences.

TOP 5 techniques

Social Media analytics

Crowdsourcing

ITIL

Focus groups

Customer Satisfaction Score (CSAT)

Social Media analytics

Crowdsourcing

Customer Satisfaction Score (CSAT)

Focus groups

ITIL

Problems

  • Neglect of user feedback
  • Wrong polls structure
  • Lack of post-purchase feedback
  • Lack of SEO development
  • Lack of intelligent analysis of client data
  • Wrong customer service performance management approaches
  • Neglect of social media analytics
  • Overlapping of different market segments

Objectives

  • Collect feedback from users
  • Improve the product based on feedback collected
  • Ensure communication with clients and partners
  • Collect data necessary for the development of a new product

Results

  • Marketing report
  • New version of a product
  • Product development plan

ADVISE

CONSULT

COLLABORATE